Refund policy

At Umm Baharat - Mother Of Spice™, we offer hassle-free returns within 14 days of delivery. It’s important to us that you shop with confidence.

Damaged Items
We are passionate about providing you with the best quality products and service. 

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right! If your items don’t arrive in perfect condition or if they are damaged while making its way to you, please contact us here and we will organise a replacement.

Change Of Mind
If you have changed your mind and decided you no longer want Umm Baharat™ product, you can return it within 14 days of delivery.

To receive a refund, please ensure you enclose your receipt as proof of purchase and return the item in its original packaging, unopened and in its original condition. Once your return is received and inspected, we will send you an email to notify you that we have received your return item. We will then notify you regarding the approval of your refund. Upon approval your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.

To start a return, you can contact our team here. If your return is accepted, we will notify you and give you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note, the cost of return shipping will be covered by you when returning your item. Shipping costs are non refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

You can always contact us for any return question at info@ummbaharat.com.au.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, our team will let you know and you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.